Privacy Policy
Effective date: 10/20/2026
Pilates Barre, operated by Pilates Barre LLC (“Pilates Barre,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, contact us, submit an enquiry through Facebook or Instagram, book a class, or use our studio services.
1. Information we collect
Depending on how you interact with us, we may collect:
Contact information, including your name, email address, and phone number.
Booking and account information, including class reservations, attendance, memberships, purchases, and account preferences.
Transaction information, including purchase history, payment status, and billing details. Payment card information is handled through our payment providers.
Communications, including enquiries, feedback, and information you provide through forms, email, phone, or social media.
Fitness and participation information you provide, such as exercise goals, relevant injuries or limitations, emergency contact details, and completed waivers.
Website usage information, including your IP address, browser and device information, pages visited, and interactions with our website, depending on the technologies enabled.
Please provide only the information needed for your inquiry or participation. Avoid including sensitive health information in social media lead forms.
2. How we use your information
We use personal information to:
Respond to enquiries and help you find suitable classes.
Create and manage accounts, reservations, memberships, and purchases.
Process payments and administer refunds.
Send booking confirmations, reminders, schedule changes, and other service communications.
Support safe class participation and accommodate information you share with us.
Send studio news, offers, or other marketing communications where permitted and with consent where required.
Operate, maintain, and improve our website and services.
Prevent misuse, resolve disputes, maintain business records, and meet legal obligations.
3. Facebook and Instagram inquiries
When you submit a form through a Pilates Barre advertisement on Facebook or Instagram, we receive the information you choose to submit, such as your name, email address, phone number, and responses to form questions.
We use this information to respond to your enquiry, explain the advertised offer, and help you book a class. Any additional marketing communications are subject to your preferences and applicable consent requirements.
Meta also processes information under its own privacy policy, available at facebook.com/privacy/policy.
4. How we share information
We share personal information when reasonably necessary with:
Service providers that support our operations, such as booking, payment processing, website hosting, communications, and business administration providers.
Authorized staff, instructors, and contractors who need the information to perform their work for Pilates Barre.
Professional advisers or public authorities when necessary to comply with law, respond to valid legal requests, or protect legal rights and safety.
Parties involved in a business transfer, such as a merger or sale, subject to applicable privacy requirements.
We may also share information at your request or with your consent.
5. Booking and payment services
We use Momence to support class bookings, memberships, purchases, and related studio administration. Information you submit through Momence is processed to provide these services.
Momence and payment providers may also process certain information for their own purposes under their respective privacy policies.
You can review Momence’s policy at momence.com/privacy-policy.
6. Cookies and similar technologies
Our website and embedded services may use cookies and similar technologies to support website functionality and understand how visitors use the site.
You can manage cookies through your browser settings and any cookie preferences available on our website. Blocking some cookies may affect website or booking functionality.
7. Your communication preferences
You can unsubscribe from marketing emails using the unsubscribe link in those messages or by contacting us.
If you have enrolled in text messaging, follow the opt-out instructions in the messages or contact us for assistance.
Marketing preferences do not prevent us from sending necessary service communications, such as booking confirmations or class cancellations, through available and permitted channels.
8. Information retention and security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining required business records, resolving disputes, and meeting legal obligations.
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of electronic transmission or storage is completely secure.
9. Privacy requests
You may contact us to request access to, correction of, or deletion of your personal information, or to ask questions about its use.
Depending on your location and applicable law, you may have additional privacy rights. We will handle requests in accordance with applicable requirements and may need to verify your identity. Some information may need to be retained for legal or legitimate business purposes.
Submit requests using the contact details below.
10. Children’s privacy
Our website and online enquiry forms are not directed to children under 13. We do not knowingly collect personal information from children under 13 through these channels.
If you believe a child has provided personal information through our website or inquiry forms, please contact us so we can take appropriate action.
11. Third-party websites
Our website may link to third-party websites and services. Their privacy practices are governed by their own policies. Please review those policies before submitting information.
12. Changes to this policy
We may update this Privacy Policy as our services or practices change. Updates will appear on this page with a revised effective date. We will provide additional notice where required by law.
13. Contact us
For questions about this policy or to submit a privacy request, contact:
Pilates Barre
Operated by: Pilates Barre LLC
Email: info@PilatesBarreNB.com
Phone: (830) 475-1496
Address: 1528 E. Common St. Suite 12 New Braunfels, TX 78130